Book Tickets in the Reseller Portal
Booking a Ticket
You can book a ticket by selecting Add Bookings in the Sales menu on the left or by selecting Bookings in the Management menu on the left followed by Book Tickets. Which option is available, depends on your user access.
Step 1
In this step you need to add a Location and a Start Date. If a product is selected here, it reduces the number of bookable items. If you leave it blank, you can see all available products for the selected location. In this example, no product was selected. Select Next.
Step 2
This step allows you to select the item based on the date and location selected in Step 1. Inside the additional details section you can see supplemental information for the item being booked. This can include the following where applicable:
- Date validity range
- Price ranges
- Timeslots the item can be booked for on the selected date
- Cancellation policies
- Seat & venue maps for items that are best available seating
Select the option you wish to book then, select Next.
If the selected item has time slots, they need to be chosen before completing the booking. They are displayed under the list of options, please be sure to select your time slot prior to selecting Next.
If the selected item was for a seated event, the Seat Map(s) section would display with seat maps of the event location.
Step 3
In this step you need to add the count for each Traveler Type you wish to book the item for.
Once the traveler types are added, the screen expands and you need to add contact details for the primary traveler of the booking.
Please note that there are different options for how the confirmation email can be sent to the customer and the agent in the Confirmation Email section. Once you have selected your choice, select Book.
Please note that Payments are not enabled per default, there are a few steps involved before Payments can be processed in the Reseller Portal. If you would like to find out more information about Payments in the Reseller Portal, please contact support@redeam.com
If Payments are enabled for your connection, the payment screen displays. Please enter the required details and a credit card to pay for the booking. Pay with > link is the option to save credit card details for a quicker payment process.
Booking Confirmation
After completing the booking you will be presented with a booking confirmation page. This will provide you the details of the booking along with the option Cancel Booking if the booking is cancellable.
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